Privacy Policy

Last Updated: December 27, 2024

At Drozelonvod, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our residential cleaning services.

Information We Collect

We collect information necessary to provide our eco-friendly cleaning services:

Personal information such as your name, email address, phone number, and home address when you request a quote or book our services
Service preferences including cleaning package selections, scheduling preferences, and special requirements
Payment information processed securely through our payment providers
Communication records of your interactions with our team for service improvement
Website usage data including pages visited, time spent on pages, and navigation patterns
Device information such as IP address, browser type, and operating system

How We Use Your Information

Your information is used exclusively to deliver and improve our cleaning services:

Scheduling and providing residential cleaning services at your property
Communicating with you about appointments, service updates, and special offers
Processing payments for our services
Improving our service quality based on your feedback
Sending occasional updates about our eco-friendly cleaning methods and tips, which you can opt out of at any time
Analyzing website usage to improve user experience
Preventing fraud and ensuring security
Complying with legal obligations

Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your personal data based on the following legal grounds:

Contractual necessity: To fulfill our service agreement with you
Legitimate interests: To improve our services, prevent fraud, and ensure website security
Consent: For marketing communications and non-essential cookies
Legal obligation: To comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With service providers who assist in delivering our cleaning services
When required by law or to protect our legal rights
With your explicit consent for specific purposes
With payment processors to complete transactions
With analytics and advertising partners as described in our Cookies Policy
In case of business transfer, merger, or acquisition

Data Protection

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure:

Encryption of sensitive data during transmission and storage
Secure servers and databases with restricted access
Regular security assessments and updates
Employee training on data protection practices
Access controls limiting data access to authorized personnel only

Your data is stored securely and accessed only by authorized personnel who need it to provide our services.

Your Rights and Options

You have the following rights regarding your personal information:

Right to access: Request a copy of the personal data we hold about you
Right to rectification: Correct inaccurate or incomplete information
Right to erasure: Request deletion of your personal data under certain circumstances
Right to restrict processing: Limit how we use your personal data
Right to data portability: Receive your data in a structured, machine-readable format
Right to object: Object to processing based on legitimate interests
Right to withdraw consent: Withdraw consent for data processing where applicable
Right to opt-out: Opt out of marketing communications at any time

To exercise these rights, please contact us using the information provided in the Contact Us section.

International Data Transfers

Your personal information may be transferred to and processed in countries outside your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws. When transferring data internationally, we rely on:

Adequacy decisions by relevant data protection authorities
Standard contractual clauses approved by data protection authorities
Other legally recognized transfer mechanisms

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Service-related data is retained for the duration of our business relationship and for a reasonable period thereafter
Financial records are kept as required by law, typically for 7 years
Marketing consent data is retained until you withdraw consent or opt out
Website analytics data is typically retained for up to 26 months
Legal obligations may require us to retain certain data for longer periods

When data is no longer needed, we securely delete or anonymize it.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

Third-Party Services

Our website uses various third-party services that may collect and process your information:

Google Ads Conversion Tracking: Tracks conversions from our advertising campaigns to measure effectiveness
Google Ads Remarketing: Enables us to show relevant ads to visitors who have previously visited our website
Google Analytics: Analyzes website traffic and user behavior to improve our website experience
Google Maps API: Provides location services and mapping functionality, which may collect location data

These services have their own privacy policies and data processing practices. We encourage you to review their policies:

Google Privacy Policy: https://policies.google.com/privacy

Use of Cookies

Our website uses cookies to enhance your browsing experience and provide personalized content. Cookies are small text files stored on your device that help us understand how you use our website.

We use different types of cookies:

Essential cookies required for website functionality
Analytical cookies to understand website usage
Marketing cookies to deliver relevant advertisements

You can control cookie preferences through your browser settings or our cookie consent banner. For detailed information about our cookie usage, please see our Cookies Policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Email: infocenterY3mxs9K1m
Phone: +64 21 100 1490
Address: 10 Kilbirnie Crescent, Kilbirnie, Wellington 6022, New Zealand

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by:

Posting the new policy on this page with an updated date
Sending an email notification for material changes
Displaying a notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

By using our cleaning services, you acknowledge that you have read and understood this Privacy Policy.